Return Policy
At Aidhen Fragrances LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our Return Policy ensures a hassle-free process to address your concerns. Please read the following policy to understand the conditions and process for returns and exchanges..
Eligibility for Returns
We accept returns for the following conditions:
- Products are unused, unopened, and in their original packaging.
- The return request is made within 7days from the date of delivery.
- The product received is damaged, defective, or incorrect.
Non-Returnable Items
We use your information to:
- Products purchased on sale or clearance.
- Gift cards or promotional items.
- Opened or used fragrances unless they are defective or damaged upon delivery.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at aidhen.sale@gmail.com with your order details, reason for return, and supporting photos if applicable (e.g., damaged product).
- Approval: Once your return request is approved, we will provide a return shipping label or instructions.
- Package the Item: Ensure the item is securely packed to prevent damage during transit.
- Ship the Item: Send the item back using the provided shipping label or as instructed.
Refunds
- Refunds will be issued to the original payment method once the returned product is received and inspected
- Processing time for refunds is typically [Insert Number] business days from the date we receive the item.
- Shipping fees (if applicable) are non-refundable unless the return is due to our error (e.g., wrong or defective product).
Exchanges
If you wish to exchange an item, please follow the return process. Once the original item is received, we will process the exchange and ship the replacement item.
Damaged or Defective Products
If you receive a damaged or defective product, notify us within [Insert Number] days of delivery. Provide photos of the damage, and we will arrange for a replacement or refund at no additional cost.
To exercise these rights, contact us at aidhen.sale@gmail.com
Late or Missing Refunds
Our website may include links to third-party sites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.
- Check your bank account or credit card statement.
- Contact your payment provider, as processing times may vary.
- If you still have concerns, email us at aidhen.sale@gmail.com, and we’ll assist you further.
Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your information, please contact us:
To exercise these rights, contact us at aidhen.sale@gmail.com
Thank you for trusting Aidhen Fragrances LLC with your personal information. We are committed to safeguarding your privacy.